Maximize customer service, increase productivity whilst maintaining social distancing during COVID-19

Maximize customer service, increase productivity whilst maintaining social distancing during COVID-19

Maximize customer service, increase productivity whilst maintaining social distancing

Boost customer experience with instant communications during COVID-19. Is your workplace practicing social distancing? Two-way radios are a great way to keep your team communicating efficiently while maintaining their distance. Avoid sharing radios and remember to sanitize and clean your equipment regularly.

“82% of shoppers say “customer service” is their #1 priority in-store ₁”

Why now is the best time to install your radio fleet?

Retailers are under greater pressure than ever before with the ever changing climate due to COVID19. They must do more with less on tight margins while ensuring customer safety, enhanced customer experience and maintaining social distancing. Employees must be well-informed and well-coordinated in their stores, armed with the right information to satisfy customers and ensure safety.

“47% shoppers say tech-enabled associates improve their experience ₂”

Use radios as a social distancing solution

Track incoming customers at entry points to ensure social distancing guidelines are met, have a safety issue or too many customers in one area? Alert security and managers at the touch of a button.

By equipping your store with communications you allow flowing communication between staff and managers. Rather than leaving your customer’s side and risk them walking out, staff can access information quickly and covertly through radios. Have a safety hazard, accident or spill?

Don’t broadcast over an intercom or physically track down staff to enlist help, just contact them with a press of a button and quickly alert the right employee to resolve the problem. Quickly and discreetly!

“80% staff say technology improves managing employees & operations ₃ “

Kenwood PKT-23 Two Way Radio
Contact Digicom Wireless today on 1300 398 221 to keep your team connected.


Sources:

  • 1. Retail Horizons: Benchmarks for 2011, Forecasts for 2012, National Retail Federation and KPMG, LLC
  • 2. Motorola Solutions Shopping Study 2014
  • 3. Five Ways you are Losing Retail Customers,” Gary Edwards, October 11, 2013. Retailcustomerexperience.com
  • 1, 2, 3. Motorola Solutions, Retail Solutions Brochure, 2015

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